Privacy Policy
Your privacy matters to us. This policy explains how TeePrintCenter collects, uses, and protects your information.
Last updated: January 1, 2025
1. Introduction
TeePrintCenter ("we", "our", or "us") operates the TeePrintCenter platform, a print-on-demand fulfillment service for Etsy sellers. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and services.
By accessing or using TeePrintCenter, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.
2. Information We Collect
Information you provide directly
- Account data: Name, email address, and password when you register.
- Profile information: Business name, contact preferences, and billing details.
- Design files: Images and artwork you upload to our platform for printing.
- Communications: Messages you send to our support team.
Information collected automatically
- Usage data: Pages visited, features used, time spent, and actions taken within the platform.
- Device data: IP address, browser type and version, operating system, and device identifiers.
- Log data: Server logs including request timestamps, error logs, and session data.
Information from third parties
- Etsy API: When you connect your Etsy store, we receive order data, customer shipping addresses, and store details via the Etsy OAuth2 API. We do not store your Etsy customers' payment information.
- Payment processors: We use third-party payment processors; we do not store your full card number or CVV.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the TeePrintCenter platform and services.
- Process and fulfill print orders placed through your connected stores.
- Send transactional emails, including order confirmations and shipping notifications.
- Respond to your support requests and customer service inquiries.
- Detect and prevent fraud, abuse, and security incidents.
- Comply with applicable legal obligations.
- Send product updates or marketing communications (you may opt out at any time).
4. Data Sharing
We do not sell your personal information. We share data only in the following limited circumstances:
- Fulfillment partners: Shipping carriers (USPS, UPS, FedEx, DHL) receive the shipping address and order details necessary to deliver packages to your customers.
- Service providers: We use vetted third-party vendors (hosting, email delivery, analytics) who process data strictly on our behalf and under confidentiality obligations.
- Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of TeePrintCenter, our users, or the public.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
5. Cookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. Types of cookies we use:
- Essential cookies: Required for the platform to function (e.g., login session). These cannot be disabled.
- Analytics cookies: Help us understand how users interact with the platform (e.g., page views, error tracking). These can be opted out of.
- Preference cookies: Store your settings and preferences for a better experience.
You can control cookie behavior through your browser settings. Disabling essential cookies will prevent you from logging in.
6. Data Security
We implement industry-standard security measures including TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls and role-based permissions, and regular security audits. No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security of information transmitted over the internet.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated personal data (subject to legal retention requirements).
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time using the link in any email.
To exercise these rights, contact us at privacy@teeprintcenter.com. We will respond within 30 days.
8. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. Order records are retained for a minimum of 7 years for tax and legal compliance. Design files you upload are retained until you delete them or close your account. Upon account deletion, personal data is purged within 30 days, except where retention is required by law.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Continued use of the service after changes constitutes acceptance of the updated policy.