Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

By creating an account or using any part of the TeePrintCenter platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

We reserve the right to modify these Terms at any time. We will provide at least 7 days' notice before material changes take effect. Continued use of the Service after changes constitutes acceptance of the updated Terms.

2. Our Service

TeePrintCenter provides a print-on-demand fulfillment platform that allows registered sellers to:

• Upload custom designs and apply them to apparel and accessories.
• Connect their Etsy store to automatically import orders.
• Have ordered items printed using Direct-to-Film (DTF) technology and shipped directly to end customers.
• Access order management, tracking, and reporting tools through their dashboard.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

3. User Accounts

To use the Service, you must create an account. You agree to:

• Provide accurate and complete registration information.
• Keep your password secure and not share it with third parties.
• Notify us immediately of any unauthorized use of your account.
• Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, are involved in fraudulent activity, or remain inactive for more than 12 months.

4. Design & Content Requirements

By uploading designs to TeePrintCenter, you represent and warrant that:

• You own or have the necessary rights, licenses, and permissions to use and reproduce the design.
• Your design does not infringe any third-party intellectual property rights, including copyrights, trademarks, or patents.
• Your design does not contain obscene, hateful, discriminatory, or otherwise illegal content.
• Your design complies with Etsy's Seller Policy and all applicable laws.

We reserve the right to reject or remove any design that, in our sole judgment, violates these requirements. We are not liable for any claims arising from designs you submit.

For best print results, upload PNG files at minimum 300 DPI with a transparent background, or SVG vector files.

5. Orders & Payment

When an order is placed through your connected Etsy store and imported into TeePrintCenter:

• We will produce and ship the order based on the product and design you have configured.
• You are charged the base cost of the product plus shipping at the time of production. Payment is processed via the payment method on file.
• All prices are listed in USD unless otherwise specified. Currency conversion fees (if applicable) are your responsibility.
• Orders submitted to production cannot be cancelled or modified.

We reserve the right to change our base pricing with 14 days' notice. Price changes will not affect orders already in production.

6. Shipping & Delivery

Production time is 24–48 hours from order confirmation. Estimated shipping times are provided at checkout and represent carrier estimates — they are not guaranteed delivery dates. We are not responsible for carrier delays, customs hold-ups, or incorrect addresses provided by the buyer.

Risk of loss and title for products pass to the buyer upon handoff to the carrier. Tracking numbers are provided for all shipments and pushed automatically to your Etsy store.

7. Returns & Reprints

Because all products are custom-printed on demand, we do not accept returns for buyer's remorse or incorrect size selections made by the end customer. However, we will provide a free reprint or refund in the following circumstances:

• The product arrives with a printing defect (misalignment, color error, or incomplete print).
• The garment arrives damaged or with a manufacturer defect.
• The wrong product, size, or color is shipped due to our error.

Reprint requests must be submitted within 14 days of delivery with clear photographic evidence of the issue. We reserve the right to request the return of defective items before issuing a reprint.

8. Intellectual Property

TeePrintCenter retains all intellectual property rights in the platform, including its design, software, trademarks, and documentation. You may not copy, modify, distribute, or reverse-engineer any part of the platform without our express written permission.

You retain all intellectual property rights in the designs you upload. By uploading a design, you grant TeePrintCenter a non-exclusive, royalty-free license to reproduce and print that design solely for the purpose of fulfilling your orders.

9. Limitation of Liability

To the maximum extent permitted by applicable law, TeePrintCenter shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or in connection with your use of the Service.

Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to TeePrintCenter in the 3 months preceding the claim. Some jurisdictions do not allow certain limitations of liability, so the above may not apply to you in full.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Delaware, and you consent to personal jurisdiction in those courts.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Contact

For questions about these Terms, please contact us at legal@teeprintcenter.com or through our contact form.